Cyber Week Sale - Customer Service Skills for the Service Desk Professional - Value:£26[chBooks_4222199ar]

ブランド：レゴ

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Status	In stock
Shipping Fee	$15
Deliver	UPS
発送元地域	USA
Arrived Days	3-10 DAYS
製造元名	Mike
製造元情報	ケイ*ジー*ワイ工業株式会社 〒4660057 愛知県名古屋市昭和区高辻町１０－１１ TEL:0528258500 FAX:0528721441

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Cyber Week Sale - Customer Service Skills for the Service Desk Professional - Value:£26 - Comforters

The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.